Buyers of business solutions all over the world have one thing in common. They want their favourite solutions to be delivered, implemented, and supported both good, fast and cheap. Unfortunately, practice shows that a maximum of two of these three compelling goals can be realised simultaneously and in the same project. This is often referred to as the devil’s triangle. So, if you are such a customer who also wants everything at once, you better start preparing for some serious choices, and to get ready to understand the impact of these choices on your implementation process, your organisation and your budgets!
It may be helpful to dive a bit deeper into each of the three aspects before selecting your preferred variables. After all, you must understand the contribution of each of these aspects to your success.
Fast. You can deploy modern, cloud-based ERP/CRM software in a matter of minutes. Today’s solutions can configure themselves, and they are even able to convert the data, but that is just the technology! The human side is a different story with a completely different timeline. Implementing the processes, introducing new ones, and inspiring (or sometimes convincing) employees take way more time. Not to mention the impact of a disruptive business model, where you might want to rethink all your current processes. It doesn’t take long to implement ERP/CRM poorly. But implementing a solution successfully takes time.
The desire to implement fast is often a result of delaying difficult decisions. You can prevent this by taking your important decisions consistently on time.
Cheap. Nobody wants to pay more for a successful project than strictly necessary. But does that justify the constant search for the most inexpensive way? We see some of the most popular attempts are selecting a solution with limited prospects for continuity, insufficient time for the project preparation, making savings on the budgets for organisational change, choosing the wrong key users, and poor communication. But as with everything in life, quality comes with a price.
Good is, of course, the basis of every project success. So, this should be the leading theme in all the discussions you will have and your decisions. It’s a great help to make this project the most important one in your organisation and to agree that no other projects will be started during the implementation.
The best advice that we can give you is to focus on just one of these three elements – and that is Good! After all, the implementation of your new solution forms the basis for your future business success and that is crucial for attracting and retaining both customers and employees. So don’t be tempted to rush or to make it cheap just for the sake of time or money budgets.
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