The modern-day consumer expects to have the convenience of purchasing products they’ve searched for on the internet through various sales channels.
THE UK’S LEADING MULTI-CHANNEL ERP RETAIL SOLUTION
Multi-channel retailing is basically offering customers that choice and even more channels to purchase your products, such as the traditional physical stores and online stores, to third-party channels such as Amazon or eBay, Social Media Platforms and convenient mobile apps for shopping on the go.
Maintaining the general upkeep across all these channels can be time consuming, costly and difficult to coordinate because each channel operates individually. Any product update will take time as they need to be made manually, and mistakes can be easily made. Managing inventory, for example, can be challenging; suppose a particular channel isn’t updated when a product is out of stock and a purchase is made; an unfulfilled order can ultimately not be good for business.
With ERP>Retail, you can solve the complexity of managing different sales channels. Whether they are on-line or off-line, ERP>Retail offers a one-stop solution to manage and update data on all platforms in one place.
ERP>Retail offers a solution where you can manage all these different sales channels in one place – often referred to as an omni-channel solution.
ERP>Retail provides real-time inventory management and helps manage the amount of stock required in each warehouse. It supports retailers in keeping track and automatically updating stock levels across all channels.
ERP>Retail automates most tasks, therefore eliminating human error risk, reducing task completion time and increasing productivity.
The main purpose of ERP Multi-Channel Retail is to synchronise and automate all channels into one, singular information centre. Whenever data is updated, ERP>Retail instantly adapts to the change and updates all relevant information that is affected.
ERP>Retail’s features increase customer satisfaction in both online and physical stores. It allows shoppers to keep track of their orders with personalised email updates. All the order information is kept in one central place so any staff member can deal with customer enquiries quickly and accurately. Ensuring that your customers get the same level of service through any channels, no matter where they go to buy your products.
With ERP>Retail, you can access and export real-time reports. These reports provide essential information for supply chain management, inventory, manufacturing, maintenance, order management and project management.
Omnichannel retail is now an integral part of the retail industry and is only set to become more popular. Retailers who have adopted Omni-channel retailing are already reaping benefits such as increased efficiency, improved customer experience and brand awareness. Those who haven’t yet implemented a suitable solution could soon be left behind in this ever-changing and fast-moving era.
If you are already offering your customers a Multi-Channel or Omni-channel experience and want to learn how ERP> Retail can help you become more efficient and streamlined, or you are just starting your journey as an ecommerce or multi-channel retailer?
Then please get in touch with the team here at Sci-Net to discover how ERP>Retail can support you in taking these next steps.
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