ERP>Retail – Big Ticket

ERP>Retail is the complete end-to-end solution for aspiring Big Ticket, Furniture & Flooring Retailers. Built within the world’s most popular mid-market ERP system, Microsoft Dynamics 365 Business Central.

Grow Your Business with ERP>Retail


Connecting the dots of all your business operations.

Designed from the ground up for Big Ticket, Omni-Channel & Internet Retailers. Including retail, flooring, furniture, specialist retail, brand owners and fashion.

With ongoing updates so your system never becomes out of date. ERP>Retail is the last ERP system you will ever have to invest in!

ERP>Retail is a certified Microsoft Dynamics industry add-on developed to Microsoft’s own stringent standards. Giving a seamless user experience and best-of-breed industry-specific solution.

This means that ERP>Retail has met Microsoft’s highest accreditation available for partner solutions and ensures:-

  • The product has been designed for your unique business and industry needs.
  • Used and recommended by similar companies in the industry.
  • Extensively tested to meet Microsoft’s highest standards for partner solutions.
  • Integrates seamlessly with Microsoft Dynamics solutions and products.
  • Designed and supported by a company dedicated to quality

Customers expect to be able to choose from different colours, fabric options and even different configurations and sizes when ordering a new sofa for example. With ERP Retail, you can manage your SKU structure, so selling all these other options is easy, whether processed online or with a tablet/mobile app on the shop floor.

Key Benefits

Deal with customers more personally and efficiently on the shop floor. Salespeople can take orders in real-time using any device, check stock and confidently answer customer queries with one tap of a button. Comprehensive sales order confirmations can be quickly produced and ready to be printed or emailed.

From the moment of confirmation, keep your customer updated at each stage of their order, with up-to-date tracking information detailing delivery dates and time slots directly to their mobiles.

Ensure you give your customers the same experience, choice and service whether they order in-store or online by integrating ERP>Retail to your website. 


Complete stock management, costings & traceability

Selling from stock as well as back-to-back supplier ordering and drop shipments along with our container management module gives you complete supply chain management.

Streamline processes with ERP>Retail by creating invoices that are then sent to the customer when the products have been shipped. The software also maintains a complete shipment and delivery data archive to ensure all orders are shipped on schedule.

Improve your customer service by keeping your customer informed throughout the whole journey with automated SMS and e-mail communications. With full barcoded warehouse management to customer delivery and ongoing customer service management.

Real-time analysis & management reporting

ERP>Retail tracks every sales order, so you can easily create reports to monitor and analyse sales performances for each store, channel and salesperson.

With this data, you will also be able to predict sales trends. Reports can be produced to determine which ranges are more popular, right down to which fabric, colour choices or even individual SKUs. This information makes it easier when deciding on new ranges and organising the display in showrooms to showcase the products that are currently the most popular.

Empower your sales team by identifying cross-selling and upselling opportunities by analysing products that are often bought together and placing those near each other on the showroom floor and as suggestions fed right to the salesperson’s fingertips via the POS device.


Tapi Carpets

Learn more how Sci-Net using ERP>Retail has supported Tapi with its continued growth.

  • General Ledger (Nominal Ledger)
  • Management & Performance Reports
  • Cash Management
  • Receivables (Sales Ledger)
  • Payables (Purchase Ledger)
  • IFC Hitachi & Barclays Finance end to end integration or manual processing
  • Inventory Management, Traceability & Cost of Goods Sold
  • Store Card & Channel Management
  • Store Specific Pricing
  • Advanced Pricing & Promotion Engine
  • Cashiers & Salespeople
  • End of Day Cash Up
  • Petty Cash Management
  • Integral Customer Journey Communication html E-Mails & SMS, by Store or Head Office (SMS requires third party subscription)
  • Warranty Sales Data Export
  • Sales Order Workflow Configuration
  • Excel or PDF exported Purchase Orders to Suppliers
  • Or EDI Full Integrated Purchase Orders, Delivery Date Updates, ASN & Purchase Invoice
  • Furniture, Salespeople and Stores Sales & Performance Reports
  • Sales & Discount Price Management by Whole Estate, by Store including Store & Regional Manager Authorisation
  • Furniture Product Hierarchy and Options or more flat structure available
  • Drives automation & option upselling throughout the sales tablet app
  • Product creation manually, by configurator or importing
  • Unique Stock / Serial code for each piece of furniture for complete tracking & management
  • Categorize & differentiate between showroom & warehouse stock
  • Unique showroom stock pricing and or with a different pricing & commission for clearance items
  • Purchase Orders & Supply Chain Management
  • Container Management
  • Barcoded Warehouse Management by Store, Location, Regional Warehouses, BIN and Racking
  • Manual Stock Adjustments
  • Stock Management & Stock Take Routines
  • Stock Labels with Unique Information & Stock Code Printed for Each Piece of Furniture including Customer Order details & treatments
  • IBT – Inter Brach Transfers
  • Pick & Put Away
  • 3PL Warehouse Integration
  • Furniture Retail Sales App with Options, Upselling, Finance Integration, Payments & Controls
  • Sales Order Process Management through to Delivery
  • Delivery Management System
  • Customer Service CRM Diary driving Excellence in Customer Service
  • Service Management includes Scheduling Technician Visits, Loans, Replacements & Supplier Returns
  • Post Code Lookup and or phone & e-mail validation requires third party subscription
  • Integration to third party logistics or route planning Van Tracking Routing or POD
  • 3rd Party Logistics
  • Shopify, Magento & Custom Website Integration
  • Payment Gateways
  • Hitachi & Barclays IFC Finance, V12 coming soon
  • Power BI, Jet Reports & Jet Analytics

ERP>Retail won the award for 'Superior Service' at the January Furniture Show 2023!

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