Sci-Net are eager to help!

With over 400 years of collective experience within Sci-Net Business Solutions, we are here ready to deal with your queries and support issues. We have someone for every Dynamics NAV/365 BC, LS NAV/ LS Central ready to guide you through every step of the way.

The highest level of quality

Our team are experienced consultants have one purpose in mind and that is to provide the highest level of quality whilst offering full value for money. Always at the end of the phone, they are more than happy to assist in any way they can, whether it’s a systems issue, functional question, process advice or training request, our team are here to help.

Why are Sci-Net so different to other Dynamics partners?

In short, we put our customers first and with a policy of openness and honesty we look to provide the highest standards in support. Our customers enjoy levels of support and advice that are unmatched within the industry, providing technical help and support to innovate their business processes. If you are dissatisfied with the service and support, you are receiving from your current partner we offer a free review of your current system and set up.

What you get with Sci-Net Business Solutions support package!

Customer Relationship

Unlike other Dynamics and Sage partners our Relationship Managers are not paid commission and so look after our customers interests without the pressure of achieving sales targets. Our Relationship Managers look for regular customer meetings to keep our customers fully informed of software enhancements and updates along with legislative changes within our supported solutions. They are also responsible for feeding back customer requirements into Sci-Net ensuring a regular flow of information and feedback between Sci-Net and our customers. Your Relationship Manager will be totally responsible for managing the relationship you have with us, ensuring that you are receiving a first-class service and the levels of support you expect.

An expert support team

We feel that our support team are one of the best in the Dynamics Community so you can be assured of prompt and informed resolution to your support call. We offer different levels of support to match your industry requirements and have dedicated partners who offer hardware and EFT support to the same exacting standards as Sci-Net.

SEVERITY/PRIORITY
Critical
High
Medium
Low
Service Request
SLA Achievement
90%
85%
80%
80%
n/a
Response
60 mins
2 hours
4 hours
8 hours
24 hours
Work Around
2 hours
4 hours
8 hours
n/a
n/a
Resolution
4 hours
8 hours
24 hours
48 hours
n/a
Communication
Phone/Ticket/Email
Ticket/Email
Ticket/Email
Ticket/Email
Ticket/Email
Definition
System is non-responsive or complete loss of access to data. Users cannot log into the system Users cannot use a specific function.
System is running but degraded performance or intermittent response. Time-critical business function out of action or malfunctioning.
System is running but malfunctioning non time-critical business function.
Customer impacted but able to perform role with a viable workaround.
Customer requires training or consultancy time from Sci-Net.