Microsoft is continuously working hard on improving its intelligent cloud platform by further integrating its specific solutions. After all, in today’s business world, customers expect every customer-facing employee to have a 360-degree view of their activities and status. This is a considerable challenge for many organisations working from their offices, and even more when working from a home office! Integrating business applications with collaboration tools is very important in the coming years. Microsoft recently decided to add several new Teams touchpoints to its Dynamics 365 applications, including ERP data access.
Microsoft has opened a new avenue of read-only access to Dynamics 365 Business Central data, launching its Teams interface for Microsoft 365 users without an ERP license. “We have made it possible for a user in Microsoft Teams to access Business Central records without a Business Central license,” Microsoft explained at Directions EMEA 2022 in Hamburg. Those new users, who are licensed only for Microsoft 365, will get a unique read-only view of the ERP data, shared with them in a Teams chat or channel by a licensed Business Central user, with specific limits on the type and format of the information they see.
Read-only Teams access is designed to give people specific views of data, like a particular segment of purchase orders or item data. Permissions are critical when preparing for new read-only Teams users to begin viewing Business Central data since they determine which records these users can access. Not only does this save time and improve collaboration throughout the day, but it frees up time to stay focused on customers and accelerate productivity. While this removes boundaries for collaboration and encourages users to share data with confidence, it also allows administrators to unlock data across the organisation so departments that don’t yet use Business Central can self-serve with data they need to complete their tasks.
Customers who have updated to Business Central Online version 21.1, which became available in early November 2022, can enable the feature. Once available, admins can begin planning for the types of data and views they want to make available via Teams chat or specific channels. This helps your organisation and staff improve the 360 degree on your customer’s status and activities, which will contribute to a higher customer satisfaction rate.
The introduction of Microsoft 365 read-only users of Business Central data in Teams now broadens the full range of possibilities for Business Central user experiences. Microsoft also offers a Business Central Team Member license, which offers full User Interface access, full read, limited write, and no access to manufacturing or service order management. The typical Business Central Premium and Essentials licenses already provide full access options, though with access to extra modules for Premium.
Interestingly, this new functionality will only be available for Microsoft’s cloud ERP solution for SMBs, Business Central. So not for Dynamics NAV on-premise. Another good reason for you to consider an upgrade to BC?
Ready to Upgrade? Contact the Team here at Sci-Net to go through your options!