Using Sage 200 or Dynamics 365 Business Central we offer both service management and field service management solutions
Organise people and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows including more precise appointment scheduling so it’s easy to fit more appointments into the day. Easily schedule resources manually, with recommendations, or automatically identify and organise available field service resources by category to create a smarter workload and resource balance. Match technician skill sets against work requirements. Take geography, availability, truck inventory, regulatory requirements, customer preference and service level agreement into account.