Delivering a Connected Retail Experience with LS Central
Housing Units is a leading UK furniture and home furnishings retailer, known for its destination store and established eCommerce presence. As the business continued to grow, it recognised the need for a more modern and connected retail platform. Partnering with Sci-Net, Housing Units implemented LS Central to bring together its in-store and online operations into a single, unified solution.
Building a more connected retail operation
For many years, Housing Units successfully ran its retail systems on LS Retail and Microsoft Dynamics NAV. While this foundation supported significant growth, the business began to encounter challenges as technology and customer expectations evolved. Integrating with modern, browser-based platforms became increasingly difficult, and the complexity of maintaining separate systems for eCommerce and retail operations started to introduce inefficiencies and risk.
Recognising these limitations, Housing Units worked closely with Sci-Net to define a future-ready approach.
A unified solution
.Sci-Net led the transition to LS Central, bringing together point of sale, back-office systems, and eCommerce into a single platform. With deep expertise in both LS Retail and Microsoft Dynamics 365 Business Central, Sci-Net designed a solution tailored specifically to the needs of a big-ticket retail environment.
The new platform enables Housing Units to manage everything from smaller “pay-and-take” purchases to more complex sales orders within one system. At the same time, the integration with Adobe Commerce has removed the need for unsupported processes, replacing them with a fully connected and reliable data flow between online and in-store channels.
Mobile POS capability has also transformed the in-store experience, allowing staff to engage customers more effectively on the shop floor. With real-time access to product information and the ability to create orders from anywhere in the store, the sales process is now more flexible and responsive.
Improving visibility, efficiency, and customer experience
Since implementing LS Central, Housing Units has gained real-time visibility across its entire operation. Information relating to sales, inventory, finance, and after-sales is now available instantly, enabling teams to respond more quickly and make more informed decisions.
This increased visibility has also driven improvements in efficiency. Processes across finance, purchasing, and customer service have become more streamlined, reducing manual effort and allowing teams to focus on higher-value activities. At the same time, customers benefit from a more seamless experience, with consistent information and service across every touchpoint.
A platform for continued growth
Today, Housing Units runs its entire retail operation on a single, integrated platform. In-store and online channels are fully aligned, data flows seamlessly across the business, and teams have the tools they need to operate more efficiently and deliver a better customer experience.
The business is now well positioned to scale further, adopt new technologies, and continue enhancing the way it serves its customers.
Start your transformation
Looking to modernise your retail operations and create a more connected customer experience?
Get in touch to discover how Business Central and LS Central can support your business growth.
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